Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of pick up or delivery.Returned items must be new and in unused condition. Special orders are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone. All returns are subject to round trip shipping charges. All returns for any reason are subject to a 30% restocking fee.
Returning a Purchase
Please contact us and include your original invoice number, what product(s) you are wanting to return, and your name. Returns that have not been first authorized cannot be accepted.
All returned products must be in their original unused condition.
It is important that we know when your return is expected.
If you have any questions about whether a product can be returned, please call us before ordering.
Damaged & Missing Parts
If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will refund the full purchase price.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit if the said item or part is covered under the manufacturer's warranty. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.